Table of Contents
15
Resetting the IP phone to Custom Factory Settings
443
Custom Factory Configuration
443
Deleting the Custom Factory Settings Files
444
Packets Capture
444
Capturing the Packets via Web User Interface
444
Capturing the Packets in Enhanced Way
444
Capturing the Packets in Normal Way
445
Ethernet Software Capturing Configuration
445
Span to PC Port Configuration
445
Watch Dog
446
Watch Dog Configuration
446
Analyzing Configuration Files
446
Exporting CFG Configuration Files from Phone
446
Importing CFG Configuration Files to Phone
447
Configuration Files Import URL Configuration
447
Exporting BIN Files from the Phone
447
Importing BIN Files from the Phone
447
BIN Files Import URL Configuration
448
Exporting All the Diagnostic Files
448
Phone Status
448
Viewing the Phone Status
449
Phone Reboot
449
Rebooting the IP Phone Remotely
449
Notify Reboot Configuration
449
Rebooting the IP Phone via Phone User Interface
450
Rebooting the IP Phone via Web User Interface
450
Troubleshooting Solutions
451
IP Address Issues
451
The IP phone does not get an IP address
451
Solving the IP conflict problem
451
Specific format in configuring IPv6 on Yealink phones
451
Time and Date Issues
452
Display time and date incorrectly
452
Display Issues
452
The phone screen is blank
452
The phone displays “No Service”
452
Phone Book Issues
452
Difference between a remote phone book and a local phone book
452
Audio Issues
452
Increasing or decreasing the volume
452
Get poor sound quality during a call
453
There is no sound when the other party picks up the call
453
Play the local ringback tone instead of media when placing a long distance number without plus 0
453
Camera and Video Issues
453