Troubleshooting Methods
441
17-Local Use 1 (Local1)
18-Local Use 2 (Local2)
19-Local Use 3 (Local3)
20-Local Use 4 (Local4)
21-Local Use 5 (Local5)
22-Local Use 6 (Local6)
23-Local Use 7 (Local7)
Note: Note 1 - Various operating systems have been found to utilize Facilities 4, 10, 13 and 14 for secur-
ity/authorization, audit, and alert messages which seem to be similar. Note 2 - Various operating systems
have been found to utilize both Facilities 9 and 15 for clock (cron/at) messages.
Default 16
Web UI Settings->Configuration->Syslog->Syslog Facility
Parameter static.syslog.prepend_mac_address.enable <y0000000000xx>.cfg
Description
It enables or disables the phone to prepend the MAC address to the log messages exported to the syslog
server.
Permitted
Values
0-Disabled
1-Enabled
Default 0
Web UI Settings->Configuration->Syslog->Syslog Prepend MAC
Viewing the Syslog Messages on Your Syslog Server
You can view the syslog file in the desired folder on the syslog server. The location of the folder may differ from the sys-
log server. For more information, refer to the network resources.
The following figure shows a portion of the syslog:
Resetting Phone and Configuration
Generally, some common issues may occur while using the IP phone. You can reset your phone to factory con-
figurations after you have tried all troubleshooting suggestions, but still do not solve the problem. Resetting the phone
to factory configurations clears the flash parameters, removes log files, user data, and cached data, and resets the
administrator password to admin. All custom settings will be overwritten after resetting.
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