Troubleshooting Solutions
455
Item Description
The firmware ID for each IP phone model is:
l 58: T58V/T58A/T56A
l 73: CP960
2 80
Major version.
Note: The larger it is, the newer the major version is.
3 0 A fixed number.
4 5
Minor version.
Note: With the same major version, the larger it is, the newer the mimor version is.
The IP phone does not update the configurations
Do one of the following:
l Ensure that the configuration is set correctly.
l Reboot the phone. Some configurations require a reboot to take effect.
l Ensure that the configuration is applicable to the IP phone model.
l The configuration may depend on support from a server.
System Log Issues
Fail to export the system log to a provisioning server (FTP/TFTP server)
Do one of the following:
l Ensure that the FTP/TFTP server is downloaded and installed on your local system.
l Ensure that you have configured the FTP/TFTP server address correctly via web user interface on your IP phone.
l Reboot the phone. The configurations require a reboot to take effect.
Fail to export the system log to a syslog server
Do one of the following:
l Ensure that the syslog server can save the syslog files exported from IP phone.
l Ensure that you have configured the syslog server address correctly via web user interface on your IP phone.
l Reboot the phone. The configurations require a reboot to take effect.
Password Issues
Restore the administrator password
Factory reset can restore the original password. All custom settings will be overwritten after reset.
Related Topic
Resetting the IP phone to Default Factory Settings
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