Advanced Features
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Advanced Features
The advanced features require server support. Consult your server partner to find out if these features are supported.
Topics
Call Pickup
Dialog Info Call Pickup
Call Completion
Call Park and Retrieve
Automatic Call Distribution (ACD)
Busy Lamp Field
Shared Line
Intercom
CSTA Control
Action URL
Action URI
Voice Mail
XML Browser
Hot Desking
Call Pickup
You can use call pickup to answer someone else’s incoming call on your phone.
The Yealink phones support Directed Call Pickup and Group Call Pickup:
l Directed Call Pickup: allows you to pick up incoming calls to a specific phone.
l Group Call Pickup: allows you to pick up incoming calls to any phone within a predefined group of phones.
Topics
Directed Call Pickup
Group Call Pickup
Directed Call Pickup
Directed call pickup is used for picking up an incoming call on a specific extension. You can answer a call that rings on
a specific phone. If there are multiple incoming calls on the phone at the same time, you can only pick up the first
incoming call.
You can choose to implement directed call pickup using a directed call pick code or using SIP signaling.
Topic
Directed Call Pickup Configuration
Directed Call Pickup Configuration
You can enable directed call pickup, the LCD screen will display a DPickup soft key when picking up the handset, press-
ing the Speakerphone key or pressing the line key (You may need to press the More soft key to see the DPickup soft
key).
You can configure a directed call pickup code and pick up the incoming call using the DPickup soft key.
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