Administrator’s Guide for SIP-T58V/T58A/T56A/CP960 IP Phones
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Deleting the Custom Factory Settings Files
You can delete the user-defined factory configurations via web user interface.
Procedure
1. From the web user interface, click Settings->Configuration.
2. Click Deletein the Import Factory Config field.
The web user interface prompts the message “Are you sure delete user-defined factory configuration?”.
3. Click OK to delete the custom factory configuration files.
The imported custom factory file will be deleted. The phone will be reset to default factory settings after resetting.
Packets Capture
You can capture packet in two ways: capturing the packets via web user interface or using the Ethernet software. You
can analyze the packet captured for troubleshooting purpose.
Topics
Capturing the Packets via Web User Interface
Ethernet Software Capturing Configuration
Capturing the Packets via Web User Interface
For Yealink phones, you can export the packets file to the local system and analyze it.
Yealink phones support the following two modes for capturing the packets:
l Normal: Export the packets file after stopping capturing.
l Enhanced: Export the packets file while capturing.
Topics
Capturing the Packets in Normal Way
Capturing the Packets in Enhanced Way
Capturing the Packets in Enhanced Way
Procedure
1. From the web user interface, navigate to Settings->Configuration.
2. Select Enhanced from the pull-down list of Pcap Type.
3. Click Start in the Pcap Feature field to start capturing signal traffic.
4. Reproduce the issue to get stack traces.
5. Click Stop in the Pcap Feature field to stop capturing.
6. Select a location for saving the packets file on your local system while capturing.
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