Setup | Service files
11
11.5 Service files
Occasionally, it may be necessary to provide HEIDENHAIN
Corporation with diagnostic files to document or troubleshoot a
problem with the machine or user experience. These are known as
Service Files.
The service files are created by pressing the Log Files soft key
and then pressing the Service Files soft key (accept the default
name and press the Ok soft key). A dialogue appears as the
service files are created. Another dialogue appears once the
service files have been successfully created.
The service files take less than a minute to generate. If the
control software terminates unexpectedly, the service files
will automatically be generated by the system as well. Once
generated (automatically or manually), the resulting ZIP file can
be found at V:\service\.
Automatically generated service files will have the name
"nc_auto_service.zip".
Manually generated service files will have the name "service.zip"
by default.
Multiple service files can be generated. When this occurs,
existing ZIP files at V:\service\ will be renamed as service2.zip,
service3.zip, etc. No number at the end of the filename
indicates the most recently generated file (i.e. service.zip).
After that, the lower the number, the more recent the file (i.e.
service1.zip was generated more recently than service2.zip).
Use the cut/copy/paste features in Program Functions to move
the ZIP to a USB or network drive such that it can be transferred
to HEIDENHAIN Corporation upon request.
To keep the maximum amount of free space available on the
internal drive, it is advised to delete old service files from the
control after they have been safely transferred to an external
medium.
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ACU-RITE | TURNPWR | User's Manual | 08/2020
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