Alcatel-Lucent OpenTouch - Myic Does Not Process the Call; Myic no Open My Contact Display; Route My Call To Greyed

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
107/182
TG0064
14.6.7 MyIC does not process the call
Symptom : when running a conference the call is not processed
Check : the of the udp message must not be more that 8Mbytes
Check the SIP message with wireshark, in particular the sdp codec negociated
14.6.8 MyIC no “Open My Contact” display
Symptom : the “Open My Contact” is grey
Check : remove the IE proxy
Check the adobe flash player activeX version10 and adobe flash player plugin version10 is installed
14.6.9 “Route My Call To” greyed
Symptom : MyIC menu “Route My Call To” is grey
Check : Route My Call To service request the location service named MARTIN
On OpenTouch Server : /logs/Martin/traces.log or journal.log and check the latest request for the user
Normal behaviour : the reques is send to Martin and store in DB MARTIN
Ice> psql -U martin_user MARTIN
Here an example : Log31001 is forwarded to VoiceMail if BUSY or NOANSWER
MARTIN=> select * from metarule_rule;
metarule_fk | rule_fk
-------------+---------
42 | 9
42 | 10
(2 rows)
MARTIN=> select * from metarule;
dbid | appdata | appname | name | owner_fk
------+---------+---------------+----------------------+----------
42 | | BASIC_ROUTING | BasicRoutingMetaRule | 30
MARTIN=> select * from owner;
dbid | martinrulesstamp | ownerid | ownertypecode
------+------------------+----------+---------------
20 | 427340711437783 | Log31000 | 2
30 | 858532778187783 | Log31001 | 2
22 | 252132932827783 | Log31002 | 2
32 | 938625402579783 | Log31006 | 2
31 | 871518107270783 | Log31005 | 2
(5 rows)
MARTIN=> select * from rule;
dbid |actionpart | conditionpart | displayname | id | rank | type | userdata------+------------------------
------------------------------------------------------------------------------------------------------------------------------------+---------
------+-------------+------------------+------+-----------+----------
9 | <actionPart xmlns:ns2="http://www.alcatel-lucent.com/wsp/ns/RoutingRule"><ns2:routeTo
forking="PARALLEL"><ns2:dest dn="30000"/></ns2:routeTo></actionPart> | | |
BasicRoutingRule | 1 | BUSY |