Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
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TG0064
Checks: Look for important VSZ, %CPU and %MEM results. Match application names and PIDs.
Sample output 2:
Checks: Look for dependencies, each process is started by a father. The init process has PID number 1 so it
will father many processes. In the sample output above, PID 605 has been started by PID 28260. Processes
IDs are re-used so a higher number is not always a more recent process.
In order to list the processes sorted by their memory virtual size, use the following command:
ps –auxww | sort –k 5 –rn > list_of_processes
The file list_of_processes will contain the list of processes and their virtual memory size. The first process in
the list will be the one with the biggest virtual memory size.
20.4 Memory load
See also top
20.4.1 free - Physical memory and swap status
User: htuser
Command: free –m (to display the size in Megabytes)
Sample output:
Total used free shared buffers cached
Mem: 16436692 16285400 151292 0 315128 5343592
-/+ buffers/cache: 10626680 5810012
Swap: 18513912 308 18513604
ps auxwww
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
root 1 0.0 0.0 10352 696 ? Ss Oct20 0:02 init [3]
...
root 398 0.0 0.1 249024 27824 ? Sl Oct20 3:12 /opt/Alcatel-
Lucent/jdk/bin/java -server -Xmx96m -Decc.applicationName=ompinfra -
Dlog4j.configuration=/opt/Alcatel-Lucent/starter/traces.xml -
Decc.path=/opt/Alcatel-Lucent/ecc.properties -Decc.logsDir=/opt/Alcatel-
Lucent/logs com.alcatel.cmp.Starter ompinfra start
root 434 0.0 0.0 63880 1192 ? S Oct20 0:00 /bin/sh
/opt/Alcatel-Lucent/ompinfra/bin/run.sh -Decc.applicationName=ompinfra -
Decc.path=/opt/Alcatel-Lucent/ecc.properties -Decc.logsDir=/opt/Alcatel-
Lucent/logs -Djboss.server.log.dir=/opt/Alcatel-Lucent/logs/ompinfra -c minimal
root 467 3.1 1.5 637360 262212 ? Sl Oct20 222:28 /opt/Alcatel-
Lucent/jdk/bin/java -Dprogram.name=run.sh -server -Xms128m -Xmx256m -
XX:MaxPermSize=128m -Dorg.jboss.resolver.warning=true -
Dsun.rmi.dgc.client.gcInterval=3600000 -Dsun.rmi.dgc.server.gcInterval=3600000 -
Djboss.platform.mbeanserver -Djava.net.preferIPv4Stack=true -
Djava.endorsed.dirs=/opt/Alcatel-Lucent/ompinfra/lib/endorsed -classpath
/opt/Alcatel-Lucent/ompinfra/bin/run.jar:/opt/Alcatel-Lucent/jdk/lib/tools.jar
org.jboss.Main -Decc.applicationName=ompinfra -Decc.path=/opt/Alcatel-
Lucent/ecc.properties -Decc.logsDir=/opt/Alcatel-Lucent/logs -
Djboss.server.log.dir=/opt/Alcatel-Lucent/logs/ompinfra -c minimal
ps -edf
UID PID PPID C STIME TTY TIME CMD
root 1 0 0 Oct20 ? 00:00:02 init [3]
...
htuser 605 28260 4 16:38 ? 00:03:18 /opt/Alcatel-
Lucent/apache/bin/httpd -DFORCE_SSL_ALL -DACS -d /opt/Alcatel-Lucent/apache -f
/opt/Alcatel-Lucen
t/apache/conf/httpd.conf -E /opt/Alcatel-Lucent/logs/apache/apache_start.log -k
start
...

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English