Alcatel-Lucent OpenTouch - No Way to Fwd Oxe User to VM with Myic Desktop; The Oxe Phone Set Stay Oos in Myic Desktop; No Access to MTW from Myic Desktop Setallowedmessages: Message Serverinterface.addavatar Doesn´t Exist; Error Message Pop up User Information - Telephony out of Service (Personal Computer)

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064
108/182
Ed.15 / June 2013
10 | <actionPart xmlns:ns2="http://www.alcatel-lucent.com/wsp/ns/RoutingRule"><ns2:routeTo
forking="PARALLEL"><ns2:dest dn="30000"/></ns2:routeTo></actionPart> | | |
BasicRoutingRule | 2 | NO_ANSWER |
(2 rows)
==> IN CME /person
ess-routing-rule-0 : <rule active="true" type="BUSY"
id="BASIC_ROUTING_BasicRoutingRule"><actionPart><routeTo type="FORWARD"
forking="PARALLEL"><dest dn="30000" /></routeTo></actionPart></rule>
...
14.6.10 No way to fwd oxe user to VM with MyIC Desktop
Symptom : no way to fwd oxe user to VM with MyIC Desktop
Diagnosis :
Architecture : MyIC Desktop => Chameleon => OTS => Oxe Csta => ACAPI => Oxe mgt
Trace in Chameleon give
<resultCode>ERROR_SERVICE</resultCode>
<comment>Forward State : OTS returned status is ERROR -
IncorrectParameter = 22</comment>
OTS traces : tsa_maintenance
Option : 300 => check the cnx to Oxe
0 p -tacapi (0 r -tacapi to remove) permit to track the interraction with acapi
check mgr / installation / sync 47xx boolean
check mgr / Events Routing Discriminator => if there is no more than 8 entries and your otbe
check ops 47
Solution : with tsa_maintenance option : 6 device number to get the status of the set : Check the mevo
directory number : if vm number is absent configure it in 8770
14.6.11 The Oxe phone set stay oos in MyIC Desktop
Symptom : the Oxe phone set stay oos in MyIC Desktop
Diagnosis : ots traces : tsa_maintenance : Option : 300 => check the cnx to Oxe
option : 6 device number to get the status of the set
if nothing reload the line : option 106 2998 // option 6 + device number to load
Solution : check that the user is 4980 : Professional, restart chameleon service
14.6.12 No access to MTW from MyIC desktop “SetAllowedMessages: Message
ServerInterface.AddAvatar doesn´t exist”
See ACS Chapter about MTW Installation
14.6.13 Error message pop up “User Information – Telephony out of service (Personal
Computer)”
Symptom : every 10 sec the message “User Information – Telephony out of service (Personal Computer)”
pop up
Diagnosis : pc has moved behind a ADSL box
Solution : launch on PC ipconfig /release then ipconfig /renew
14.6.14 No way to make call from Teamwork windows
Symptom : OpenTouch user (login: U158110) call from My Teamwork not working (2) and (3).
Associated device is a MyICDesktop SIP (158210) Call can be established from MyIC (1)
OpenTouch user U158110 can receive calls from other users (and teamworks) and answer to them.