14.6.28 MyIC Desktop SIP the audio volume is reset after each start
Symptom :
MyIC Desktop SIP the audio volume is reset after each start
Solution :
Go to Option and launch the audio wizard
14.6.29 Wrong behaviour on client after ICS to OT MyIC desktop client update
Symptom : feature and plug in are not working as expected after a MyIC Desktop client upgrade from ICS to
OpenTouch
Diagnosis : the config file are not compliant and axtension have to be uninstall manually
Solution : Stop outlook
Uninstall old MyIC desktop
Uninstall OmniTouch Unified Communication extension
Check .NET Framework 3.5 is present on computer
Download and install VSTO of Microsoft
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20479 (select your language and for
PC in 32bit use vstor40_x86.exe)
14.6.30 VoIP audio quality issue with MyIC
If you experience VoIP audio quality issue with My IC, here are some advices :
a. DO NOT CHECK ‘Echo Cancellation’ in Audio Wizard (useless ONLY while using hand free on
laptop)
b. After changing headset, run always ‘Audio Wizard’ to tune parameters : Menu -> Options ->
Audio Wizard
c. On conversation if remote does not hear you and you do not hear him, it’s is still possible to
lively modify audio volume as follow
To Next Page
Loading...
