Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
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TG0064
ICE_USER_DEVICE_A
SSOCIATION
Total number of devices that can be associated to the
total of users (1000 for OTBE 500, 3000 for OTBE1500
and OTMS
(ALCFIRM) ICE_USER_DEVICE_ASSOCIATION
ICE_MESSAGING
Users access to voice mails services. UM or LS
(ALCFIRM) ICE_MESSAGING
ICE_CONFERENCING
Conferencing user options
(ALCFIRM) ICE_CONFERENCING
ICE_ENCRYPTION
Signaling and media encryptions for ICM users
(ALCFIRM) ICE_ENCRYPTION
ICE_AUTOMATED_AT
TENDANT
Automated Attendant
(ALCFIRM) ICE_AUTOMATED_ATTENDANT
ICE_NUMBERTTSLAN
GUAGES
Number of TTS languages option
(ALCFIRM) ICE_NUMBERTTSLANGUAGES
ICE_IMAP_SESSION
(ALCFIRM) ICE_IMAP_SESSION
ICE_EMAIL_READING
(ALCFIRM) ICE_EMAIL_READING
OAMP_CONFIG
Configuration access throught ICS Cms Management
web service
(ALCFIRM) OAMP_CONFIG
OAMP_KPIPERF
Access to KPI performance MIB for a hypervisor like
the 8770
(ALCFIRM) OAMP_KPIPERF
OAMP_VOIPPERF
Access to VOIP performance tickets throught ICS Cms
Management web service
(ALCFIRM) OAMP_VOIPPERF
OAMP_ALARMS
Access alarms throught SNMP for a hypervisor like
8770
(ALCFIRM) OAMP_ALARMS
OAMP_SECURITY
(ALCFIRM) OAMP_SECURITY
ACS_AUDIO_PORTS
(ALCFIRM) OUT: "ACS_AUDIO_PORTS"
root@tsse041.fr.alcatel-lucent.com (50 licenses)
ACS_G729_AUDIO_P
ORTS
(ALCFIRM) OUT: "ACS_G729_AUDIO_PORTS"
root@tsse041.fr.alcatel-lucent.com (50 licenses)
ACS_OPERATOR_CO
NSOLE
Always 1
(ALCFIRM) ACS_OPERATOR_CONSOLE
ACS_VIDEO
Always 1
(ALCFIRM) ACS_VIDEO
ACS_CONTACT_LIST
S
Always 1
(ALCFIRM) ACS_CONTACT_LISTS
ACS_CALENDAR_PRE
SENCE
Always 1
(ALCFIRM) ACS_CALENDAR_PRESENCE
ACS_APPSHARING_P
ORTS
Calculated based on desktop users
(ALCFIRM) OUT: "ACS_APPSHARING_PORTS"
root@tsse041.fr.alcatel-lucent.com (50 licenses)
ACS_FILE_ATTACHM
ENT
1 if ICE_DESKTOP > 0 or ICE_CONFERENCING > 0
(ALCFIRM) ACS_FILE_ATTACHMENT
ACS_APPLICATION_S
HARING
1 if ICE_DESKTOP > 0 or ICE_CONFERENCING > 0
(ALCFIRM) ACS_APPLICATION_SHARING
ACS_WEB_PRESENT
ATION
1 if ICE_DESKTOP > 0
(ALCFIRM) ACS_WEB_PRESENTATION
ACS_CONFERENCE_
SCHEDULING
1 if ICE_CONFERENCING > 0
(ALCFIRM) ACS_CONFERENCE_SCHEDULING
ACS_CONFERENCE_
RECORDING
1 if ICE_CONFERENCING > 0
(ALCFIRM) ACS_CONFERENCE_RECORDING
ACS_PBX_PRESENCE
_AGENT
Always 1
(ALCFIRM) ACS_PBX_PRESENCE_AGENT
PCXTYPE
Always 1
(ALCFIRM) PCXTYPE
11. Maintenance
11.1 Open Touch Services
To start / stop / status of the services.
Example : service iced status
To get a gloabal detail view : service --status-all
acapi:
Application (lcaproxy) is [STARTED]
acpid is stopped

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English