Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064
144/182
Ed.15 / June 2013
Sipserver
IN R1.0x : /opt/Alcatel-Lucent/loglevel
IN R1.1 : /opt/Alcatel-Lucent/oamp/loglevel
./loglevel.sh component=SIPServer level=all
Logs in /logs/SIPServer
Exensible services (XS)
IN R1.0x : /opt/Alcatel-Lucent/loglevel
IN R1.1 : /opt/Alcatel-Lucent/oamp/loglevel
./loglevel.sh component= ExensibleServices level=all
Logs in /logs/ExtensiblesServices
Chameleon
https://serverIPadresse/api/Log4jAdmin
This URL allows to modify the traces level of each component that is running in server
OXE sipmotor traces
motortrace 3
traced
18.6 Use cases
18.6.1 “protected callback on busy” or “protected callback on no answer” are not working
The “protected callback on busy” or “protected callback on no answer” are not working.
crms00340757: an user with this barring is not protected, an other user can launch the callback on this user.
18.7 Call flow example
Example of registration phase
In this example 35054 (10.8.5.105) is busy => the user of VHE (device 35651, 10.8.5.100) ask the callback
(he types the dtmf 5)
10.8.25.10 is the openTouch address

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English