Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
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TG0064
Show the licenses provided by flex service. Extract example:
15:42:29 (lmgrd) -----------------------------------------------
15:42:29 (lmgrd) Please Note:
15:42:29 (lmgrd)
15:42:29 (lmgrd) This log is intended for debug purposes only.
….
15:42:29 (lmgrd)
15:42:29 (lmgrd) -----------------------------------------------
15:42:29 (lmgrd) FLEXnet Licensing (v11.9.1.0 build 89952 i86_lsb) started on tsse041 (linux)
(2/19/2013)
15:42:29 (lmgrd) Copyright (c) 1988-2010 Flexera Software, Inc. All Rights Reserved.
15:42:29 (lmgrd) US Patents 5,390,297 and 5,671,412.
15:42:29 (lmgrd) World Wide Web: http://www.flexerasoftware.com
15:42:29 (lmgrd) lmdown/lmreread only allowed on this machine
15:42:29 (lmgrd) License file(s): /var/data/licenses/boulch_otms12_000c29daea35-old_generator.ice
/var/data/licenses/alc
otuc.lic
15:42:29 (lmgrd) lmgrd tcp-port 27000
15:42:29 (lmgrd) Starting vendor daemons ...
15:42:29 (lmgrd) Started ALCFIRM (internet tcp_port 38482 pid 16445)
…
10.4 Install a new license
as root
1. service flexlmd stop
2. load new licences
3. Check that the lmgrd ALCFIRM and genesys.d process are stopped
4. service flexlmd start
10.5 Keywords in log files
10.5.1 Chameleon logs
If errors in Chameleon logs like :
01 Mar 2011 09:22:53,494 INFO [CHAMELEON_CORE] (AlcEventServer.java:220) - [run] - Step13/15 - Waits
until one call server is declared
01 Mar 2011 09:22:54,077 ERROR [CHAMELEON_CORE] (AlcCallServerInfo.java:152) - getPabxType -
CORRUPTED LICENSE FILE or LICENSE SERVER UNREACHABLE
01 Mar 2011 09:22:54,265 ERROR [CHAMELEON_CORE] (AlcCallServerInfo.java:152) - getPabxType -
CORRUPTED LICENSE FILE or LICENSE SERVER UNREACHABLE
01 Mar 2011 09:23:02,652 ERROR [RMI TCP Connection(5)-172.27.138.90] (AlcService.java:50) - API
Framework initialization is not finished
This means FEATURE PCXTYPEALCFIRM 1.0 31-dec-2011 1 SIGN="0168 \ is missing in license file
10.6 OTMS
The OpenTouch OfferID.ice license contains the @MAC of the OpenTouch server as well the 8770 handle
SERVER hostname 68b599741af4 27000
The OXE license contains the Handle 4760.
spadmin menu 2 :
DLL version = 0121
File version = 45

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English