Alcatel-Lucent OpenTouch - Example of French das Rule and Phone Formatting Rule; Use Cases; No Way to Install MTW Client; How to Install MTW Client

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064
90/182
Ed.15 / June 2013
Then /usr/ths/start_ths.sh and /usr/buddyconsole/start_buddyconsole.sh
13.5 Example of French DAS rule and phone formatting rule
The Oxe and OT is 5 digits installation
13.6 Use cases
13.6.1 No way to install MTW client
Symptom : Pop up message when stating MTW from MyIC Desktop or thru webclient “Message
ServerInterface.AddAvatar doesn’t exist. No way to install the video client IVC
Diagnosis : the ACS is incorrectly installed
Solution : update ACS (using the same version and the webadmin) from /var/backup/acs_tar
Empty the IE cache at the client side (Cookies)
13.6.2 How to install MTW client
The only way to get access to My Teamwork only is the https://<OT>/webclient