Alcatel-Lucent OpenTouch - No Notification of Voice Message for Oxe User; No Access to Local Storage for Oxe User; Get after Greeting Record Your Message after the Beep and Press; No Access or Get the VM Greeting Message When Consulting a Voice Mail

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
123/182
TG0064
Solution: Proceed with a sipmotor process restart (kill -9 on sipmotor PID - killall sipmotor no longer working)
on OXE after changing the "SIP Min Expiration Date : 600" parameter as described in installation guide
This sipmotor restart info must be added in installation guide.
Result on OXE:
(10)tssa111> sipregister
sipregister h To get help menu.
*************************************************
Dump local registrar base
-------------------------------------------------
Address of record : 100051
contact : sip:100051@tssd234.fr.alcatel-lucent.com:5040, tcp, 407 s
16.3.2 No notification of voice message for oxe user
Symptom : no notification of voice message deposit for oxe user
Solution : check that in the OT configuration the FQDN of oxe is the node name and check with netadmin the
internal name resolver
16.3.3 No access to local storage for oxe user
Symptom : The OXE device cannot to access to the local storage.
Solution : Check : mgr / applications / External Voice Mail / External Gateway Number
16.3.4 Get after greeting Record your message after the beep and press #
Symptom : need to remove that prompt to get the recording after the greeting
Diagnosis : normal behaviour due to the profile used
Solution : To unactive this prompt you have to
Go on 8770 ice configuration
In /system services/applications/messaging/cmsVmp/
select the profile you want to change (profile selected for the voicemail box)
tab configuration 1
unselect the parameter "record invite" you will not get the prompt "record your message after the beep and
press #..."
16.3.5 No access or get the VM greeting message when consulting a voice mail
Symptom : No access or get the VM greeting message when consulting a voice mail
Diagnosis : the tui language are not correctly selected
Solution : check System services/applications/telephony/vocalapplication/tuiLanguage that the TTS are
installed, what is the default TTS and the System TUI language
16.3.6 No display of the caller for a message
Symptom : ICE VM LS : no display of the caller when consulting the VM message
Diagnosis :
How does it work : when a message is recorded, the name of the message contains the caller This name is
used when we display the user information in MyIC Phone or Desktop
To investigate :
psql -U cms_user CMS
CMS=# select id,voicemailbox_id from cmsuser where login='XPTC025';