Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064
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Ed.15 / June 2013
15. MyIC Desktop plugin
15.1 Prerequisites :
Visual Studio Tools for Office (vsto) : http://www.microsoft.com/en-us/download/confirmation.aspx?id=22327
.NET framework 3.5 minimum version
extensionsOutlook parameter must be set to true in %appdata%/\Alcatel\MPC\deployment.xml
<extensionsOutlook value="true" />
One mail account minimum must exist in Outlook
15.2 Log setting
Replace in file %appdata%/\Alcatel\MPC\log4net.xml the following section <level value="OFF" /> by <level
value="DEBUG" />
<root>
<!-- Level is one off : OFF FATAL ERROR WARN INFO DEBUG ALL-->
<level value="OFF" />
<appender-ref ref="MyICAppender" />
<appender-ref ref="Console" />
</root>
Log file : tmp%\Alcatel-Lucent\MPC\mpc.log
Set to ALL level value in %appdata%/\Alcatel\MPC\MyIC_Outlook.xml
<root>
<!-- Level is one off : OFF FATAL ERROR WARN INFO DEBUG ALL-->
<level value="ALL" />
<appender-ref ref="MyICOutlookAppender" />
</root>
Log file : tmp%\Alcatel-Lucent\MPC\outlookExtension.log
15.3 Use case
15.3.1 OpenTouch extension outlook 2007 disabled
Symptom : the outlook extension are disabled in trust centre
Solution : to set it up go to outlook / help/Disabled item and activate it

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English