Alcatel-Lucent OpenTouch - Call from MTW Does Not Use the PC; Myic Phone Cannot Use DTMF in ACS Conference; Script to Add Contacts in Mytw User; How to Purge the MTW History of the Converstation

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
95/182
TG0064
13.6.22 Call from MTW does not use the PC
Symptom : with MTW a call from buddy list : the MTW phone selected is not the good one
Diagnosis : the MTW SIP client is not reistered, the camera icone in MTW got a red point
Solution : check if there is not an other SIP phone on the PC using the 5060 port
Check if the OT attribute / SIP password has been set in the UUM user configuration
13.6.23 MyIC Phone cannot use DTMF in ACS conference
Symptom : when MyIC Phone want to press 1 to enter in ACS conference no effect
Dianosis : the payload used by the set is incorrect
Solution : change the payload list of the set by 96,97,101
13.6.24 Script to add contacts in myTW user
To add contacts to a MyTW user thru admin you can use the following URL : https://<myTW
server>/admin/bulkcontacts.html
13.6.25 How to purge the MTW history of the converstation
Thru WBM acceed to ACS configuration/System Options
13.7 How to check if ACS installation status and solution if incomplete.
It is essential to check if ACS installation is complete.
ACS incomplete installation can occur random issues.
Two ways :
Regarding the log file of the installation.
Using ACS browser.
If after check it seems that ACS installation is not complete : SOLUTION : upgrade ACS server with the same
version.