Alcatel-Lucent OpenTouch - Pop up for Away Timer Mtwoptionpack.cab; How to Avoid the Automatic Upgrade of Myic Desktop; Logon Myic

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
113/182
TG0064
14.6.24 Pop up for away timer MTWOptionPack.cab
Symptom : When starting MyIC Desktop a pop up window Away Timer MTWOptionPack.cab
Diagnosis : Root certificates are absent from the certificate store
Solution : Add manually the root certificate that is not uploaded
14.6.25 How to avoid the automatic upgrade of MyIC Desktop
Symptom : the upgrade is force when launching MyIC desktop
Solution : modify the file C:\Program
Files\Alcatel-Lucent\My Instant Communicator\Options\FullUC\GeneralOptions.xml
<Option key="UPDATE_MODE" group="" category="UPDATE" categoryIndex="100"
type="BOOLEAN" value="UPDATE_ASK_USER">
<SubOption key="UPDATE_ALWAYS" value="UPDATE_ALWAYS" visible="False">
</SubOption>
<SubOption key="UPDATE_ASK_USER" value="UPDATE_ASK_USER"
visible="False"></SubOption>
<SubOption key="UPDATE_NEVER" value="UPDATE_NEVER" visible="true">
</SubOption>
14.6.26 Logon MyIC
Symptom : Not possible to log on MyIC
Solution : Check the following :