Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
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Ed.15 / June 2013
- \8770\performance\VSCommon\Webroot\logs
- \8770\SunOne\slapd-8770\logs
- \8770\data\data\<ServerName>.err
- c:\temp\log
8.3 How to get the VHE log files
From the 8770 enable the SSH connection and password :
Log on the set in SSH mode under admin account and then :
To initialize the level of the log files :
level all init
To initialize the redirect of the log files :
redirect all init
To set the telephony log in debug mode :
level Telephony debug
The log files are in /var/log
Note : After collecting the logs it is needed to reduce the level of the logs : level all init

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English