Alcatel-Lucent OpenTouch Troubleshooting Guide

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013
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TG0064
Logzippper
To get the log files in R1.0x : $LOGZIPPER_HOME/Logzipper.bin /var/backup
To get the log files in R1.1 : $LOGZIPPER_HOME/Logzipper.bin /var/backup
8.1.2 To enable the log files
To enable :
R1.0x : /opt/Alcatel-Lucent/loglevel/loglevel.sh logger=* component=cms
level=debug
R1.1 : /opt/Alcatel-Lucent/oamp/loglevel/loglevel.sh logger=* component=cms
level=debug
To disable :
R1.0x : /opt/Alcatel-Lucent/loglevel/loglevel.sh reset component=cms
R1.1 : /opt/Alcatel-Lucent/oamp/loglevel/loglevel.sh reset component=cms
To return the list of components :
R1.0x : /opt/Alcatel-Lucent/loglevel/loglevel.sh list
R1.1 : /opt/Alcatel-Lucent/oamp/loglevel/loglevel.sh list
8.1.3 To get the log files
The Logzipper tool allows storing and compressing the log files of the host.
The TTS Nuance logs are located under : /usr/local/Nuance/SpeechServer_5/server/logs
8.2 How to get the 8770 log files
The 8770 log files are located :
- \8770\log
- \8770\Client\log
[root@tsse090 ~]# $LOGZIPPER_HOME/Logzipper.bin
Launch executable tool
Initializing Launch executable tool...
Searching for Java(tm) Virtual Machine...
........
Running Launch executable tool...
INFO - Creating zip file...
INFO - Zip file created : /root/logs_tsse090_08-06-11_15h03m35s.zip

Alcatel-Lucent OpenTouch Specifications

General

Brand	Alcatel-Lucent
Model	OpenTouch
Category	IP Phone
Language	English