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Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
OL-14127-08
Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series
Performing Basic Troubleshooting
Table 23-2 describes the possible problems and solutions for software-based out-of-service states. For
more information about other hardware-based out-of-service states, refer to the troubleshooting chapter
for the Cisco WebEx Node SPA in the
Cisco ASR 1000 Series Aggregation Services Router SIP and SPA
Hardware Installation Guide.
Ta b l e 23-2 Possible Problems for Software-Based Out-of-Service States on the Cisco WebEx Node SPA
Possible Problem Observations and Comments Solutions
The FPD image was
corrupted for some of the
following possible reasons:
• SPA was removed during
an FPD upgrade
• A reload of the router
occurred during an FPD
upgrade.
• A power failure occurred
on the router during an
FPD upgrade.
The show hw-module subslot all oir
command displays a “failed too many time”
reason code for the out of service operational
status and the show logging command
displays a HW-INIT-TIMEOUT failure.
The following is an example of a
HW-INIT-TIMEOUT message:
*Mar 3 23:27:05.903:
%SPA_OIR-6-ONLINECARD: SPA (SPA-WMA-K9)
online in subslot 1/1
*Mar 3 23:27:16.488:
%SPA_OIR-3-HW_INIT_TIMEOUT: subslot 1/0
*Mar 3 23:27:21.488:
%SPA_OIR-3-RECOVERY_RELOAD: subslot
1/0: Attempting recovery by reloading
SPA
*Mar 3 23:27:21.489:
%SPA_OIR-6-OFFLINECARD: SPA
(SPA-WMA-K9) offline in subslot 1/0
1. Enter the upgrade hw-module subslot
fpd bundled command to start recovery
of the FPD upgrade.
If the problem was due to an FPD image
corruption problem, then the SPA should
boot normally after the upgrade is
complete.
2. If the FPD upgrade completes
successfully but you still have an error,
then the SPA probably has a hardware
problem.
3. Refer to the troubleshooting steps in the
the
Cisco ASR 1000 Series Aggregation
Services Router SIP and SPA Hardware
Installation Guide.
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