Troubleshooting
ExtremeWare XOS 11.3 Concepts Guide
634
3 Reboot the MSM and press the spacebar key on the keyboard of the terminal during the boot up
process.
NOTE
You must press the spacebar key immediately after a power cycle of the MSM in order to get into the Bootloader
application.
As soon as you see the BOOTLOADER> prompt, release the key. From here, you can run the diagnostics
on the MSM.
To run diagnostics on the MSM:
1 Identify the currently running software images by using the
show images command.
2 Run diagnostics on the MSM by using the
boot [1-4] command.
The numbers 1 through 4 correlate to specific images and diagnostics on the MSM:
● 1—XOS primary image
● 2—XOS secondary image
● 3—Diagnostics for image 1 (initiates diagnostics for the primary image)
● 4—Diagnostics for image 2 (initiates diagnostics for the secondary image)
For example, to run diagnostics on the primary image, use the following command:
boot 3
When the test is finished, the MSM reboots and runs the ExtremeWare XOS software.
Contacting Extreme Networks Technical Support
If you have a network issue that you are unable to resolve, contact Extreme Networks technical support.
Extreme Networks maintains several Technical Assistance Centers (TACs) around the world to answer
networking questions and resolve network problems.
You can contact technical support by phone at:
â—Ź (800) 998-2408
â—Ź (408) 579-2826
Or by email at:
â—Ź support@extremenetworks.com
You can also visit the support website at:
http://www.extremenetworks.com/services/resources/
From the support website, you can download software updates (requires a service contract) and
documentation (including a .pdf version of this manual).
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