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DTC400e Card Printer User Guide (L001172 Rev. 1.1)
5-60
Verifying that your PC can access the Printer using the ping command
(continued)
Step Procedure
2 Verify that the PC and the Printer are connected to the same network.
3 You may be on different subnets of your network and some of the network
settings for the Printer are not correct. See your network administrator about
this.
(Note: The subnet mask must be the same as other devices on the network,
and that the unique IP address is part of the network specified by the subnet
mask.)
Printing a test page
Step Procedure
1 Try printing a test page from the Printer Driver properties window.
a. Open the Printer Driver properties window.
b. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver
name (i.e., DTC400e Card Printer)] -> Properties.
c. Ensure that the printing preferences are set correctly for the Ribbon
installed in your Printer.
d. Then select the Print Test page button. See the next section.
2 If you cannot print a test page, then consider the following:
• There may be an error at the Printer.
• There may be a job in the Windows print queue which has stalled.
• The Printer may be paused or set to operate offline in the Windows print
queue.
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