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DTC400e Card Printer User Guide (L001172 Rev. 1.1)
4-19
Resolving a Ribbon Break Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
NOTE: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.
Step Procedure
1 Review the following information.
• Symptom: The Print Ribbon has become jammed or has broken in the
Printer
• Printer Error State: The Ribbon Supply Encoder Sensor has
unexpectedly stop receiving information from the Ribbon Encoder
• Driver Monitor Error Display: Ribbon BreakJam
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