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DTC400e Card Printer User Guide (L001172 Rev. 1.1)
4-20
Resolving a Ribbon Break Jam Error (continued)
Step Procedure
2 Open the front cover and remove the Ribbon Cartridge.
• If Ribbon is broken, continue to Step 3.
• If Ribbon is in good condition, continue to Step 6.
3 Adjust the print offset. See the Using the Print Top of Form Option procedure.
If the issue persists, continue to Step 4.
4 Repair the Ribbon and wind up the take-up roll 4 color panels past the
damaged area.
a. Press on the Resume button.
b. If the issue persists, continue to Step 5.
5 Use the Fargo Workbench to cycle the Printhead to ensure proper printhead
operation.
• If the Printhead does not cycle properly, see Resolving the Headlift Motor /
Sensor Error.
• If the Printhead functions properly, continue to Step 6.
6 Replace the Ribbon Cartridge.
a. Press on the Resume button.
b. If the issue persists, continue to Step 7.
7 Remove the rear cover in order to check that the Ribbon Encoder Sensor is
securely connected to the J-4 Main Board connection and to the Encoder
Sensor.
a. Press on the Resume button.
b. If the issue persists, replace the Encoder Sensor.
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