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DTC400e Card Printer User Guide (L001172 Rev. 1.1)
4-53
Resolving the Poor Image Quality problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Photos on the cards look pixilated or grainy, as shown below.
• Printer Error State: None
• Driver Monitor Error Display: None
2 Use high-resolution, 24-bit color images to always capture an image:
• at a 24-bit color setting
• at 300 dpi
• at the same size that it will be printed on the card, as captured either with a
scanner or with a digital camera
If a small or low-resolution image is stretched or blown up, a pixilated or grainy
effect will occur when printing, as shown below (rightside).
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