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DTC400e Card Printer User Guide (L001172 Rev. 1.1)
4-21
Resolving a Ribbon Out Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
NOTE: Using the printer in direct sunlight may adversely affect the ribbon sensor integrity.
Step Procedure
1 Review the following information.
• Symptom: Printer will not print.
• Printer Error State: The Ribbon Sensor has detected the End Of Ribbon
mark
• Driver Monitor Error Display: Ribbon Out
2 Replace the Ribbon Cartridge
a. Press on the Resume button.
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