Error Code
851
Problem Solving
22
Note • If you cannot resolve an error despite following the instructions described in the table, contact our
Customer Support Center. The contact number is printed on the label or card attached on the
machine.
Other Errors
This section describes the remedies when the following messages are displayed.
127-310
127-311
127-312
127-313
127-314
127-315
127-320
127-353
127-354
127-396
127-398
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
127-399
[Cause] An error occurred in the machine.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, turn off the machine
once, then turn the machine on holding down both the <Start> and <Stop> buttons
simultaneously for six seconds. This deletes the print data that caused the error. If the
error still is not resolved, contact our Customer Support Center.
Error Code Cause and Remedy
Error Message Cause and Remedy
A fault has occurred.
Switch off the machine.
(xxx-yyy)
[Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and
then switch the machine power on again.
If the message persists, record the content displayed for [(xxx-yyy)]. Then
immediately switch the main power and power off, make sure that the touch
screen is blank, and then contact our Customer Support Center.
Completed with an
error.
(xxx-yyy)
[Cause] An error occurred, and the operation terminated abnormally.
[Remedy] Execute the operation again.
A fault has occurred.
The machine has
rebooted. Select
[Close]. If the problem
persists, call for service.
(xxx-yyy)
[Cause] An auto-recoverable internal error occurred, and the machine restarted
automatically.
[Remedy] Select [Close] to use the machine normally. If the error still is not resolved,
contact our Customer Support Center.
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