GE Voluson P6 - Section 7-12 Troubleshooting Trees, Instructions and Tech Tips

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GE HEALTHCAREDRAFT VOLUSON® P8 / VOLUSON® P6

DIRECTION 5459672-100, R

EVISION 6 DRAFT (JANUARY 17, 2013) PROPRIETARY SERVICE MANUAL

Chapter 7 - Diagnostics/Troubleshooting 7-51

Section 7-12

Troubleshooting Trees, Instructions and Tech Tips

Table 7-10 below outlines Voluson® P8 / Voluson® P6 troubleshooting trees and instructions shown in

the sub-sections.

Table 7-10 Troubleshooting Trees and Instructions

Sub-section Description Page Number

7-12-1

System does not boot up

7-52

7-12-2

Noise disturbs the Image

7-53

7-12-3

Trackball - Impaired Sensitivity

7-54

7-12-4

Printer Malfunction

7-55

7-12-5

Monitor Troubleshooting

7-56

7-12-6

DVD/CD+R/RW Drive Test

7-57

7-12-7

Network Troubleshooting

7-59

7-12-8

Tech Tips

7-60

Main Page

Important Precautions2
Chapter 138
Introduction38
- Section 1-1 Overview38
- Section 1-2 Important Conventions40
- Section 1-3 Safety Considerations44
- Section 1-4 Electromagnetic Compatibility (EMC)52
- Section 1-5 Customer Assistance53
  - 1-5-1 Contact Information53
  - 1-5-2 System Manufacturer53
Chapter 256
Site Preparation56
- Section 2-1 Overview56
  - 2-1-1 Purpose of Chapter 256
- Section 2-2 General Console Requirements57
- Section 2-3 Facility Needs61
Chapter 366
Setup Instructions66
- Section 3-1 Overview66
  - 3-1-1 The Purpose of Chapter 366
- Section 3-2 Set Up Reminders66
- Section 3-3 Receiving and Unpacking the Equipment69
- Section 3-4 Preparing for Set Up73
  - 3-4-1 Verify Customer Order73
  - 3-4-2 EMI Protection73
- Section 3-5 Connection of Auxiliary Devices75
- Section 3-6 Completing the Set Up88
- Section 3-7 Printer Installation95
- Section 3-8 System Configuration119
- Section 3-9 Available Probes128
- Section 3-10 Software/Option Configuration128
- Section 3-11 Connectivity Setup129
  - 3-11-1 Connectivity Introduction129
  - 3-11-2 Wireless Network Configuration132
    - 3-11-2-1 Description of “Netgear” Configuration Parameters134
- Section 3-12 Network IP Address Configuration135
  - 3-12-1 Map Network Drive136
- Section 3-13 Connectivity Setup Worksheet138
- Section 3-14 Paperwork140
  - 3-14-1 Product Locator Installation140
  - 3-14-2 User Manual(s)140
Chapter 4142
Functional Checks142
- Section 4-1 Overview142
  - 4-1-1 Purpose of Chapter 4142
- Section 4-2 Required Equipment142
- Section 4-3 General Procedure143
- Section 4-4 Functional Checks148
- Section 4-5 Backup and Restore Database, Preset Configurations and Images175
- Section 4-6 Software Configuration Checks188
  - 4-6-1 System Setup188
  - 4-6-2 Measure Setup189
- Section 4-7 Peripheral Checks190
- Section 4-8 Site Log207
Chapter 5208
Components and Functions (Theory)208
- Section 5-1 Overview208
  - 5-1-1 Purpose of Chapter 5208
- Section 5-2 General Information209
- Section 5-3 FrontEnd Processor227
- Section 5-4 BackEnd Processor232
- Section 5-5 Internal I/O235
- Section 5-6 OPIO (User Interface)236
- Section 5-7 Monitor242
- Section 5-8 External I/O243
- Section 5-9 Peripherals244
- Section 5-10 Power Distribution245
- Section 5-11 Service Platform252
  - 5-11-1 Introduction252
  - 5-11-2 Access / Security252
- Section 5-12 Common Service Desktop (CSD)255
- Section 5-13 Service Page259
- Section 5-14 Boot Screen Functions262
  - 5-14-1 Overview262
- Section 5-15 LINUX - Voluson Maintenance System264
Chapter 6286
Service Adjustments286
- Section 6-1 Overview286
  - 6-1-1 Purpose of Chapter 6286
- Section 6-2 Regulatory286
- Section 6-3 LCD Monitor Adjustment287
- Section 6-4 Modification of Keyboard Layout288
  - 6-4-1 Setup the Voluson® P8 / Voluson® P6 Keyboard Language Layout288
Chapter 7290
Diagnostics/Troubleshooting290
- Section 7-1 Overview290
  - 7-1-1 Purpose of Chapter Voluson® P8 / Voluson® P6290
  - 7-1-2 Overview290
- Section 7-2 Collect Vital System Information291
  - 7-2-1 Request for Service (RFS)293
  - 7-2-2 Shortcuts List295
- Section 7-3 Check Points Voltages296
  - 7-3-1 How to check power296
    - 7-3-1-1 Common Power Supply (CPS)296
- Section 7-4 Screen Captures and Logs297
  - 7-4-1 Capturing a screen297
    - 7-4-1-1 How to use a Capture Filter298
    - 7-4-1-2 How to use a Screen Filter299
  - 7-4-2 Export Log’s and System Data300
    - 7-4-2-1 Export System Data (by pressing the ALT + D key)300
    - 7-4-2-2 Export Log´s and System Data (via Service Page)301
- Section 7-5 Remote Access to Service Platform302
- Section 7-6 How to install/use the Process Logger316
- Section 7-7 How to use the Auto Tester program316
- Section 7-8 How to repair Databases (*.mdb)319
- Section 7-9 Hardware Tests321
- Section 7-10 Minimum Configuration to Boot/Scan335
  - 7-10-1 Booting without using the Ultrasound Hardware335
- Section 7-11 User Interface Troubleshooting338
  - 7-11-1 Console Test338
- Section 7-12 Troubleshooting Trees, Instructions and Tech Tips340
- Section 7-13 Error Messages350
Chapter 8364
Replacement Procedures364
- Section 8-1 Overview364
  - 8-1-1 Purpose of Chapter 8364
  - 8-1-2 Returning/Shipping System, Probes and Repair Parts366
- Section 8-2 System Software - Installation Instructions367
  - 8-2-1 Manpower367
  - 8-2-2 Tools367
- Section 8-3 System Software - Installation/Upgrade Procedure371
  - 8-3-1 Introduction371
  - 8-3-2 Manpower371
  - 8-3-3 Tools371
  - 8-3-4 Preparations371
  - 8-3-5 System Software - Installation Procedure (FMI from DVD)375
- Section 8-4 Software and Functional Checks after Installation/Upgrade Procedure380
- Section 8-5 Image Settings Only - Loading Procedure381
  - 8-5-1 Introduction381
  - 8-5-2 Loading Procedure381
- Section 8-6 Full Backup (Full System Configuration) - Loading Procedure381
  - 8-6-1 Introduction381
  - 8-6-2 Loading Procedure381
- Section 8-7 Image Archive - Loading Procedure381
  - 8-7-1 Introduction381
  - 8-7-2 Loading Procedure381
- Section 8-8 Replacement or Activation of Options382
  - 8-8-1 Operation for activating Options383
    - 8-8-1-1 Operation for installing a “Demo Key” or a “Permanent Key”:383
- Section 8-9 Replacement of Monitor384
  - 8-9-1 Manpower384
  - 8-9-2 Tools384
  - 8-9-3 Remove Procedure384
  - 8-9-4 Installation Procedure385
- Section 8-10 Replacement of the MONITOR STAND ARM386
  - 8-10-1 Manpower386
  - 8-10-2 Tools386
  - 8-10-3 8-9-3 Removal Procedure386
  - 8-10-4 Installation Procedure386
- Section 8-11 Replacement of OPIO387
  - 8-11-1 Manpower387
  - 8-11-2 Tools387
  - 8-11-3 Preparations387
  - 8-11-4 Removal Procedure387
  - 8-11-5 Installation Procedure389
- Section 8-12 Replacement of the SPEAKER390
  - 8-12-1 Manpower390
  - 8-12-2 Tools390
  - 8-12-3 Preparations390
  - 8-12-4 Removal Procedure390
  - 8-12-5 Installation Procedure391
- Section 8-13 Remove the Pedestal Bottom Cover392
  - 8-13-1 Installation Procedure395
- Section 8-14 Replacement of the NEST396
  - 8-14-1 Manpower396
  - 8-14-2 Tools396
  - 8-14-3 Preparations396
  - 8-14-4 Removal Procedure396
  - 8-14-5 Installation Procedure399
- Section 8-15 Replacement of the AIR FILTER400
  - 8-15-1 Manpower400
  - 8-15-2 Tools400
  - 8-15-3 Preparations400
  - 8-15-4 Removal Procedure400
  - 8-15-5 Installation Procedure401
- Section 8-16 Replacement of the Probe Holder(KIT)402
  - 8-16-1 Manpower402
  - 8-16-2 Tools402
  - 8-16-3 Removal Procedure402
  - 8-16-4 Installation Procedure402
- Section 8-17 Replacement of SIDE COVER L ASSY403
  - 8-17-1 Manpower403
  - 8-17-2 Tools403
  - 8-17-3 Preparations403
  - 8-17-4 Removal Procedure403
  - 8-17-5 Installation Procedure404
- Section 8-18 Replacement of SIDE COVER R ASSY405
  - 8-18-1 Manpower405
  - 8-18-2 Tools405
  - 8-18-3 Preparations405
  - 8-18-4 Removal Procedure405
  - 8-18-5 Installation Procedure406
- Section 8-19 Replacement of the Trackball407
  - 8-19-1 Manpower407
  - 8-19-2 Tools407
  - 8-19-3 Preparations407
  - 8-19-4 Removal Procedure407
- Section 8-20 Replacement of the TGC BOARD410
  - 8-20-1 Manpower410
  - 8-20-2 Tools410
  - 8-20-3 Preparations410
  - 8-20-4 Removal Procedure410
  - 8-20-5 Installation Procedure411
- Section 8-21 Replacement of AN KEYBOARD ASSY412
  - 8-21-1 Manpower412
  - 8-21-2 Tools412
  - 8-21-3 Preparations412
  - 8-21-4 Removal Procedure412
  - 8-21-5 Installation Procedure413
- Section 8-22 Replacement of the Caster Cap414
  - 8-22-1 Manpower414
  - 8-22-2 Tools414
  - 8-22-3 Preparations414
  - 8-22-4 Removal Procedure414
  - 8-22-5 Installation Procedure414
- Section 8-23 Replacement of the CASTER415
  - 8-23-1 Manpower415
  - 8-23-2 Tools415
  - 8-23-3 Preparations415
  - 8-23-4 Removal Procedure415
  - 8-23-5 Installation Procedure416
- Section 8-24 Replacement of the SIDE TRAY417
  - 8-24-1 Manpower417
  - 8-24-2 Tools417
  - 8-24-3 Preparations417
  - 8-24-4 Removal Procedure417
  - 8-24-5 Installation Procedure417
- Section 8-25 Replacement of the REAR HANDLE418
  - 8-25-1 Manpower418
  - 8-25-2 Tools418
  - 8-25-3 Preparations418
  - 8-25-4 Removal Procedure418
  - 8-25-5 Installation Procedure419
- Section 8-26 Replacement of the OP COVER L,R420
  - 8-26-1 Manpower420
  - 8-26-2 Tools420
  - 8-26-3 Preparations420
  - 8-26-4 Removal Procedure420
  - 8-26-5 Installation Procedure421
- Section 8-27 Replacement of the CPS422
  - 8-27-1 Manpower422
  - 8-27-2 Tools422
  - 8-27-3 Preparations422
  - 8-27-4 Removal Procedure422
  - 8-27-5 Installation Procedure423
- Section 8-28 Replacement of the RFS424
  - 8-28-1 Manpower424
  - 8-28-2 Tools424
  - 8-28-3 Preparations424
  - 8-28-4 Removal Procedure424
  - 8-28-5 Installation Procedure425
  - 8-28-6 Serial Number - Reprogamming Procedure425
- Section 8-29 Replacement of the SOM428
  - 8-29-1 Manpower428
  - 8-29-2 Tools428
  - 8-29-3 Preparations428
  - 8-29-4 Removal Procedure428
  - 8-29-5 Installation Procedure429
- Section 8-30 Replacement of the HDD430
  - 8-30-1 Manpower430
  - 8-30-2 Tools430
  - 8-30-3 Preparations430
  - 8-30-4 Removal Procedure430
  - 8-30-5 Installation Procedure431
- Section 8-31 Replacement of the DVR432
  - 8-31-1 Manpower432
  - 8-31-2 Tools432
  - 8-31-3 Preparations432
  - 8-31-4 Removal Procedure432
  - 8-31-5 Installation Procedure433
- Section 8-32 Replacement of the BF64434
  - 8-32-1 Tools434
  - 8-32-2 Preparations434
  - 8-32-3 Removal Procedure434
  - 8-32-4 Installation Procedure435
- Section 8-33 Replacement of the PIR436
  - 8-33-1 Manpower436
  - 8-33-2 Tools436
  - 8-33-3 Preparations436
  - 8-33-4 Removal Procedure436
  - 8-33-5 Installation Procedure437
- Section 8-34 Replacement of the CSI438
  - 8-34-1 Manpower438
  - 8-34-2 Preparations438
  - 8-34-3 Removal Procedure438
  - 8-34-4 Installation Procedure439
- Section 8-35 Replacement of the CBP440
  - 8-35-1 Manpower440
  - 8-35-2 Tools440
  - 8-35-3 Preparations440
  - 8-35-4 Removal Procedure440
  - 8-35-5 Installation Procedure441
- Section 8-36 Replacement of the DVD442
  - 8-36-1 Manpower442
  - 8-36-2 Tools442
  - 8-36-3 Preparations442
  - 8-36-4 Removal Procedure442
  - 8-36-5 Installation Procedure443
- Section 8-37 Replacement of the OPIO USB Sub PWA444
  - 8-37-1 Manpower444
  - 8-37-2 Tools444
  - 8-37-3 Preparations444
  - 8-37-4 Removal Procedure444
  - 8-37-5 Installation Procedure445
- Section 8-38 Replacement of AN KEY TOP446
  - 8-38-1 Manpower446
  - 8-38-2 Tools446
  - 8-38-3 Preparations446
  - 8-38-4 Key Caps - Removal Procedure446
- Section 8-39 Replacement of FULL AN KEY447
  - 8-39-1 Manpower447
  - 8-39-2 Tools447
  - 8-39-3 Removal Procedure447
  - 8-39-4 Installation Procedure449
- Section 8-40 Replacement of the Caps for Hardkeys450
  - 8-40-1 Replacement of Circle Key Caps only450
- Section 8-41 Replacing optional Peripherals451
  - 8-41-1 Manpower451
  - 8-41-2 Tools451
  - 8-41-3 Printer Installation (BW and Color)451
    - 8-41-3-1 BW Printer: SONY UP-D897, Color Printer: SONY UP-D25MD451
    - 8-41-3-2 Color Printer Assembly458
  - 8-41-4 HORIZONTAL TV PROBE HOLDER Installation465
  - 8-41-5 VERTICAL TV PROBE HOLDER Installation466
- Section 8-42 Replacement of FAN with Cable ASSY II467
  - 8-42-1 Manpower467
  - 8-42-2 Tools467
  - 8-42-3 Preparations467
  - 8-42-4 Removal Procedure467
  - 8-42-5 Installation Procedure467
- Section 8-43 Functional Checks after FRU replacement (Debrief Guidelines)468
- Section 8-44 Replacement of CWD469
  - 8-44-1 Manpower469
  - 8-44-2 Tools469
  - 8-44-3 Preparations469
  - 8-44-4 Removal Procedure469
  - 8-44-5 Installation Procedure472
- Section 8-45 Replacement of ECG Kit assy473
  - 8-45-1 Manpower473
  - 8-45-2 Tools473
  - 8-45-3 Preparations473
  - 8-45-4 Removal Procedure473
  - 8-45-5 Installation Procedure474
Chapter 9488
Renewal Parts488
- Section 9-1 Overview488
  - 9-1-1 Purpose of Chapter 9488
- Section 9-2 List of Abbreviations489
- Section 9-3 Parts List Groups490
- Section 9-4 Plastics Covers (Front/Sides/Rear)491
- Section 9-5 LCD Monitor492
- Section 9-6 OPIO493
- Section 9-7 Nest Box Parts495
- Section 9-8 Mechanical Parts497
- Section 9-9 Options499
- Section 9-10 Optional Peripherals and Accessories500
  - 9-10-1 Printers and options500
- Section 9-11 System Manuals501
- Section 9-12 Probes502
- Section 9-13 Power Cord506
- Section 9-14 Biopsy Needle Guide508
Chapter 10512
Care & Maintenance512
- Section 10-1 Overview512
  - 10-1-1 Periodic Maintenance Inspections512
  - 10-1-2 Purpose of Chapter 10512
- Section 10-2 Why do Maintenance513
  - 10-2-1 Keeping Records513
  - 10-2-2 Quality Assurance513
- Section 10-3 Maintenance Task Schedule513
  - 10-3-1 How often should care & maintenance tasks be performed?513
- Section 10-4 Tools Required516
- Section 10-5 Tools Required518
  - 10-5-1 Special Tools, Supplies and Equipment518
    - 10-5-1-1 Specific Requirements for Care & Maintenance518
- Section 10-6 System Maintenance519
- Section 10-7 Using a Phantom (Optional)525
- Section 10-8 Electrical Safety Tests525
- Section 10-9 When There's Too Much Leakage Current...542

GE Voluson P6 - Section 7-12 Troubleshooting Trees, Instructions and Tech Tips

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