Message ID Description Recovery Action
21542-008001
[Warning] was displayed in
the storage system icon.
Clicking [Warning]
displayed "21542-008001"
in Status.
A processing time-out has occurred in the
service associated with the error code. If
this error occurs repeatedly, refer to the
background service log and perform the
relevant coping method.
If the background service log does not
exist or the condition does not improve,
stop the service or reboot the SVP.
21542-008002
[Warning] was displayed in
the storage system icon.
Clicking [Warning]
displayed "21542-008002"
in Status.
An error occurred in the service
associated with the error code. Refer to
the background service log.
If the background service log does not
exist or the condition does not improve,
stop the service or reboot the SVP.
Troubleshooting during Hitachi Device Manager - Storage Navigator
operations
Failure
Recovery Action
After registering the storage system,
an error occurred while operating
Hitachi Device Manager - Storage
Navigator or Hitachi Device Manager -
Storage Navigator hangs.
Check the status of the Hitachi Device Manager - Storage
Navigator background services (see Background service
log on page 344). If a failure occurred in the background
service, perform the actions on the following row.
When using the maintenance port, a communication error
might occur in the SVP connected to the management port
due to the abnormal maintenance port status. Check the
network status of the maintenance port.
If the failure persists after taking the actions, collect the
dump files (see Collecting dump files from the
maintenance utility). If the collection fails, collect the
target files manually (see
Collecting dump files manually
on page 380).
After changing the registered user
account without stopping the services
of the registered storage system, the
20122-208003 error occurred while
using Hitachi Device Manager -
Storage Navigator.
Stop the service of the registered storage system in the
Storage Device List. Click Edit to register the enabled
user account information again, and then start the service.
Other errors Refer to the appropriate sections in the Hitachi Device
Manager-Storage Navigator User Guide:
• Login errors
• No-response errors
• Incorrect display errors
• UNIX operation errors
• Other errors
• Troubleshooting - Using Device Manager - Storage
Navigator secondary windows
334 Troubleshooting the storage system
Service Guide for VSP Gx00 and VSP Fx00 Models
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