Document 800-04194V1 Rev A 121
07/11
B
Troubleshooting
This appendix contains the following sections:
• General Troubleshooting, page 121
• Troubleshooting Using Diagnostic Options, page 124
General Troubleshooting
If you experience any of the following issues, use this troubleshooting guide to
resolve the problem. If the problem persists, call Technical Support at
1-800-323-4576 (ext. 2) or e-mail HVSsupport@honeywell.com.
Note Any equipment returned to Honeywell Systems Group for warranty or
service repair must have a Return Material Authorization (RMA)
number. The RMA number must be clearly marked on all return
packages and internal paperwork.
No picture appears.
• Ensure that the lens cap has been removed.
• Check the video connections to the CCTV system and to the dome. Are the
cables connected securely?
• Check the power supply voltage. Is it within the operating specifications for
your camera model?
To Next Page
Loading...
Need help?
General
