Diagnostic information 2-99
5060-4xx
The printer does not recognize one or more output options as installed.
Note: If more than a single output option is installed, check each one to see if the printer recognizes any single
option as being installed. If the printer recognizes any of the output options then the base printer autoconnect
system is operating correctly and the problem is in the unrecognized option. Continue with this service check or
go to service check of the failing output option.
9
990 Service Error Go to 950 Error
Code service
check.
Call your next
level support
Step Action and questions Yes No
1 Options - Make sure that the output expander option is
the only output option that is not recognized by the
base printer.
Is this the only output option not recognized by the
base printer?
Go to step 2 Check the
autoconnect
system in base
printer
2
Mechanical linkage (cables) - Check the 5-Bin Mailbox
autoconnect cable and connector for any signs of
damage, especially the connector pins.
Are there any signs of damage to the cable, connector,
or connector pins?
Replace the
autoconnect
cable
Go to step 3
3
Mechanical linkage (electrical) - Make sure the
autoconnect cables are connected correctly to the
control board.
Are the cables attached securely and correctly?
Go to step 4 Reseat the
cables
4
Voltage check, base printer autoconnect connector -
Turn the power off and remove the 5-Bin Mailbox option
from the printer. Check the voltages on the base printer
top autoconnect connector. See “Autoconnect—top”
on page 5-18.
Are the voltages correct?
Go to step 5 Check the
autoconnects in
the printer
5
Voltage check, 5-Bin Mailbox system board - Reinstall
the 5-Bin Mailbox option and check the voltages at J1A
and J1B on the connector.
Are the voltages correct?
Replace the
output expander
option system
board
Replace the
output expander
option
mechanical
linkage assembly
Step Symptoms Yes No
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