Action Yes No
Step 5
Remove all output options and re-install only the expander. Enter
Diagnostics Menu and navigate to:
OUTPUT BIN TESTS >Feed Tests >Output Bin 1
Select Single.
Does the output option feed normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 6.
Step 6
Check the following:
• Check the rear door for damage. Open the rear door, and then check
if it closes properly.
• Check the rear door rollers for damage. Turn the rear door rollers and
check if they have no problem moving.
Are the rear door components functional and free of damage?
Go to step 7. Replace the output
expander rear door.
See “Output expander
rear door removal” on
page 555.
Step 7
Open the rear door and do the following:
a Check the sensor (OE pass through) for damage. If damaged, then
replace the sensor. See “Sensor (OE pass through) removal” on
page 581.
b Make sure the sensor (OE pass through) is aligned and properly seated.
c Do a sensor test. Enter Diagnostics menu, and then navigate to:
FINISHER TESTS > Finisher Sensor Test > Pass and Media
Does the status on the operator panel change every time the sensing area
of the sensor tested is interrupted or blocked?
Go to step 8. Replace the sensor (OE
pass through). See
“Sensor (OE pass
through) removal” on
page 581.
Step 8
Check the output expander bin full flag:
a Check the bin full flags for damage. Check if there is no problem moving
the flag.
Note: Lifting the right bin full flag causes the middle and left bin full
flags to raise too.
b Make sure the bin full flag is installed properly.
Is the bin full flag functional and free of damage?
If the error persists,
then go to step 9.
Replace the output
expander bin full flag.
See “Output expander
bin full flag removal”
on page 557
4063
Diagnostic information
205
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