Lexmark MS711 - Page 251

Error code Description Action
959.36 Smart chip command is invalid due to unlocked device
status
Replace the controller board.
Go to “Controller board removal” on page 492.
959.37 Smart chip command is invalid due to locked device
status
Replace the controller board.
Go to “Controller board removal” on page 492.
959.38 Incremental counter id(s) are invalid
Replace the controller board.
Go to “Controller board removal” on page 492.
959.39 Invalid NV address
Replace the controller board.
Go to “Controller board removal” on page 492.
959.40 Invalid smart chip command
Replace the controller board.
Go to “Controller board removal” on page 492.
960.xx RAM Memory Error—RAM soldered on the card is bad
Replace the controller board.
Go to “Controller board removal” on page 492.
961.xx RAM Memory Error—optional DRAM is bad Go to “RAM memory error service check” on
page 259.
964.xx Download Emulation Cyclic Redundancy Check (CRC)
Error—checksum failure detected in the emulation
header or emulation file.
Go to “Download emulation cyclic redundancy
service check” on page 259.
975.xx Network Error—unrecognizable network port Call the next level of support.
976.xx Network Error—unrecoverable software error in
network port
Call the next level of support.
978.xx Network Error—bad checksum while programming
network port
Call the next level of support.
979.xx Network Error—flash parts failed while programming
network port
Call the next level of support.
980.xx Engine experiencing unreliable communication with
the specified device
Call the next level of support.
981.xx Engine protocol violation detected by the specified
device
Call the next level of support.
982.xx Communications error detected by the specified
device—device can be:
• Engine, Duplex, Tray x, Envelope Feeder
• Output Bin x (Note: Used for single bin devices)
• Bins x to y (Note: Used for multiple bin devices)
Call the next level of support.
983.xx Invalid command received by the specified device Call the next level of support.
984.xx Invalid command parameter received by the specified
device
Call the next level of support.
4063
Diagnostic information
251