Chapter 8 Troubleshooting
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8.1 Troubleshooting
For information on troubleshooting, refer to this chapter. Refer to our website (https://mimaki.com/support/)
for frequently asked questions (FAQs) about this product and customer support videos.
If the recommended corrective action does not resolve the problem, contact your local dealer or our service
office.
The power does not turn on.
Points to check Corrective action
Is the machine connected to the
power outlet by the power cable?
Connect the power plug securely to the power outlet.
"Connecting the Power Cable"(P. 36)
Are you using the power cable
provided?
Use the power cable provided.
Is the main power supply turned on? Turn on the main power supply. "Turning On the Power"(P. 36)
Is the [END/POWER] key on the
operating panel turned on?
Turn the power on. "Turning On the Power"(P. 36)
Printing is not possible.
Points to check Corrective action
Is a USB interface cable connected? Connect the cable securely to the USB 2.0 port. "Using a USB
Cable"(P. 40)
Is a LAN cable connected? Connect the cable securely to the LAN port. "Using a LAN
Cable"(P. 39)
Are you using a LAN cable approved
by Mimaki?
Check the LAN cable type. "Using a LAN Cable"(P. 39)
Is the status lamp on the operating
panel illuminated or flashing red?
An error has occurred. Check the message on the display.
"Operating Panel"(P. 33)
The media jams or the media is dirty.
Points to check Corrective action
Are you using the recommended
media?
Make sure you are using the recommended media. https://
mimaki.com/supply/inkjet.html
Are you using curled media? Do not use curled media or media with folded ends.
Is the media skewed? Use the take-up unit to adjust the media or reload the media.
"Load the media."(P. 59)
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