5
Troubleshooting
5-42 d-Color MF25
ADF
The edge of the printed
output is dirty.
Is the document transfer belt
dirty?
Clean the document transfer belt
with a soft cloth dampened with a
mild detergent. (See p. 10-4.)
Was the selected paper size
larger than the document
(with a Zoom setting of
“×1.000”)?
Select a paper size that is the same
size as the document.
Otherwise, select the “Auto Zoom”
setting to enlarge the copy to the
selected paper size. (See p. 3-35.)
Is the orientation of the docu-
ment different from the orien-
tation of the paper (with a
Zoom setting of “×1.000”)?
Select a paper size that is the same
size as the document. Otherwise,
select a paper orientation that is the
same as that of the document.
Was the copy reduced to a
size smaller than the paper
(with a reduced zoom ratio
specified)?
Select a zoom ratio that adjusts the
document size to the selected pa-
per size. (See p. 3-35.)
Otherwise, select the “Auto Zoom”
setting to reduce the copy to the se-
lected paper size. (See p. 3-35.)
Even though the paper
misfeed was cleared,
copies cannot be pro-
duced.
Are there paper misfeeds at
other locations?
Check the touch panel for other pa-
per misfeed indications, and then
remove any misfed paper at all other
locations. (See “Paper misfeed indi-
cations” on page 5-8.)
Printing with the “2
%1”
or “2
%2”
Simplex/Duplex settings
are not possible.
Have settings been selected
that cannot be combined?
Check the combinations of the se-
lected settings.
Copying is not possible
even though the pass-
word is entered on a ma-
chine with user
authentication/account
track set.
Did the message “Your ac-
count has reached its maxi-
mum color-copy (black-copy)
allowance.” appear?
Contact your administrator.
Symptom Possible Cause Remedy
Symptom Possible Cause Remedy
The document is not fed. Is the ADF slightly open? Securely close the ADF.
Is the document one that
does not meet the specifica-
tions?
Check that the document is correct-
ly placed on the original glass.
Is the document correctly
loaded?
Position the document correctly.
(See p. 3-9.)
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