5
Troubleshooting
5-44 d-Color MF25
5.8 Main messages and their remedies
Message Cause Remedy
Original left on glass. The document was left on the
original glass.
Remove the document from the
original glass.
Matching paper size is
not available.
Select paper size.
Paper of a suitable size is not
loaded in a paper tray.
Either select a different copy size or
feed paper of a suitable size from
the bypass tray.
Original size cannot be
detected.
Select paper size.
1 The document is not posi-
tioned correctly.
2 A document with a non-
standard size or with a size
too small to be detected is
loaded.
1 Position the document correctly.
2 Select the correct paper size.
This mode is not availa-
ble with XXX.
Functions that cannot be
used together are selected.
Make copies using only one of the
functions.
The Exit Tray has
reached its capacity.
Please remove all pages
from
% section tray.
Since the maximum amount
of copies for the indicated fin-
isher exit tray has been ex-
ceeded, the machine is
unable to make copies.
Remove all copies from the indicat-
ed tray.
Input User Name and
Password to login.
User authentication settings
have been specified. Copies
cannot be made unless a
user name and its correct
password are entered.
Type in your user name and pass-
word. (See “Controlling the use of
this machine with user authentica-
tion” on page 2-37.)
Input Account Name and
Password to login.
Account track settings have
been specified. Copies can-
not be made unless an ac-
count name and its correct
password are entered.
Type in your account name and
password. (See “Limiting user ac-
cess with administrator settings (ac-
count track)” on page 2-41.)
Your account has
reached its maximum
color-copy (black-copy)
allowance.
The limit on the number of
copies that can be made has
been reached.
Contact your administrator.
Close
% Section prop-
erly.
Since a machine door or cov-
er is open or an option is not
installed correctly, the ma-
chine is unable to make cop-
ies.
Make sure that all doors and covers
are closed and that all options are
installed correctly.
Please insert Fusing Unit
and close all doors.
The fusing unit is not installed
correctly.
Reinstall the supplies or parts, or
contact your technical representa-
tive.
Please install toner car-
tridge, and close all
doors.
The indicated toner cartridge
is not installed correctly.
Please insert Waste Ton-
er Box and close all
doors.
The waste-toner box is not in-
stalled correctly.
Please insert Image
Transfer Belt Unit and
close all doors.
The image transfer belt unit is
not installed correctly.
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