Troubleshooting Process 3: Troubleshooting
47
The Op Check tests the functionality of all PCAs and modules present on the device. For example, if
the Efficia DFM100 is equipped with the NBP option, the Op Check performs a self-test on that
module, and includes the results both on the screen and on the printed report. The Op Check
results indicate the area of the device that is experiencing problems. Use this information to
troubleshoot and repair the device. See “Operational Check” on page 36 for detailed instructions.
6 Check the Hardware error log.
Export the Hardware, Software error logs, Event Summary, and Events Details in case you call the
Response Center. See “Error Log Messages” on page 44 for more information. See “Export Device
Info” on page 18 for exporting device info.
7 Use the Troubleshooting tables to identify the problem.
Use the “Components Troubleshooting” on page 50 to find information on messages and common
troubleshooting issues. If several solutions are offered for your problem, always try the solutions in
the order they are listed, and apply the next solution only if the previous solutions did not fix the
problem. If no further troubleshooting is needed, proceed to Step 12 to repair the device. Otherwise,
continue with Step 8.
8 Interview the user. Gather the external components or accessories.
If possible, talk directly with the user who reported the problem. Identify what they were doing
when the problem occurred, and exactly what happened. What was on the display? Were any sounds
noticed? Were there operational problems?
If possible, obtain the cables, paddles, battery, etc., that were in use when the problem occurred and
use them in your evaluation. If no further troubleshooting is needed, proceed to Step 12 to repair the
device. Otherwise, continue with Step 9.
9 Try to reproduce the problem.
Use the Troubleshooting tables to identify the symptoms and possible solutions, then proceed to
Step 12. If the problem cannot be reproduced, an intermittent condition or operator error is likely.
10 Examine the device’s repair history.
Some intermittent problems cannot be reproduced. If the device was returned before for the same
problem, replace the most likely subassembly.
11 Run the Service Mode tests, if needed.
Use the tests available in Service Mode to focus in on possible causes. See “Service Mode Tests” on
page 44 for more information.
12 Repair any problems found.
Follow the procedures in the “Repair” chapter to replace defective parts or subassemblies. When the
repair is complete, continue with Step 13.
13 Verify the device’s performance.
Use the procedures described in the “Performance Verification” chapter to verify that the device is
operating properly. Be sure the testing you perform is appropriate for the level of repair. The
requirements for testing are described in “Required Testing Levels” on page 151.
Figure 38 Technical Alarm Sample
multiple technical
alarm indicator
battery status area
technical alarm area
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