Polycom realpresence group 550 Administrator's Guide

Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities
Polycom, Inc. 158
Viewing Call Statistics Using the Polycom Touch Control
Call statistics are also available during a call when your system is paired with the Touch Control.
To view information about a point-to-point call in progress:
1 Touch Participants.
Participant information is displayed.
2 Touch View Call Statistics.
Streams associated with the participant are displayed beneath the participant information. To view
more information about a specific stream, navigate to the desired stream and touch . From an
individual stream view you can touch Next Stream to view the next stream in the list.
To view information about a multipoint call in progress:
1 Touch Participants.
A list of participants in the call is displayed.
2 Touch View Call Statistics and do one of the following:
 To view a participant’s details, navigate to the desired participant, and touch .
 The participants’ active streams are displayed beneath the participant information. To view more
information about a specific stream, navigate to the desired stream and touch . From an
individual stream view you can select Next Stream to view the next stream in the stream list.
Call Statistics “More Info”
Participant information
• System name
• System number
• System information
• Call speed (send and receive)
• Call type
• Encryption
Participant streams
• Stream ID; possible stream IDs include Audio TX, Audio RX, Video TX, Video RX, Content TX, and Content RX
• Stream quality indicator; possible colors are green, yellow, and red.
• Protocol in use
• Format in use
• Data rate in use
• Frame rate in use
• Number of packets lost and percentage packet loss in IP calls
• Jitter in IP calls
• Encryption type, key exchange algorithm type, and key exchange check code (if the encryption option is enabled
and the call is encrypted)
• Error concealment type, such as lost packet recovery (LPR), retransmission, or dynamic bandwidth allocation
(DBA)

Polycom realpresence group 550 Specifications

General

Brand	Polycom
Model	realpresence group 550
Category	Conference System
Language	English