Polycom, Inc. 165
Troubleshooting
For more troubleshooting information, you can search the Knowledge Base at support.polycom.com.
Placing a Test Call
When you finish configuring the system, you can call a Polycom video site to test your setup. You can find
a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at
www.polycom.com/videotest.
If you have trouble making video calls:
● To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
● Find out if the system you are calling has its power turned on and is functioning properly.
● If you can make calls but not receive them, make sure that your system is configured with the correct
IP address.
Resetting a RealPresence Group System
If the system is not functioning correctly or you have forgotten the Admin Room Password, you can reset
the system with Delete System Settings enabled. This procedure effectively refreshes your system,
deleting all settings except the following one:
● Current software version
● Remote control channel ID setting
● Directory entries
● CDR data and logs
To reset the system using the local interface:
1 Go to Settings > System Information > Diagnostics > Reset System.
2 Enable Delete System Settings.
3 Click Reset System.
After about 15 seconds, the system restarts and displays the setup wizard.
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