Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities
Polycom, Inc. 160
You can also manage Polycom Touch Control log files from the Touch Control interface. For more
information about Polycom Touch Control log management, refer to Managing Polycom Touch Control Logs
on page 127.
Downloading System Logs
The support information package contains logs, configuration settings, and other diagnostic information.
To download a system log using the web interface:
1 Click Diagnostics > System > Download Logs.
2 Click Download system log and then specify a location on your computer to save the file.
In the dialog boxes that appear, designate where you want the file to be saved.
System Log Settings
The system log captures devices and server events in a consistent manner within a log. The log can assist
you when troubleshooting system issues.
To configure system log settings using the web interface:
1 In your web browser address line, enter the RealPresence Group system’s IP address.
2 Enter the Admin ID as the user name (default is admin), and enter the Admin Remote Access
Password, if one is set.
3 Click Diagnostics > System > System Log Settings.
4 Configure these settings.
Setting Description
Log Level Sets the minimum log level of messages stored in the Polycom RealPresence Group
system’s flash memory. DEBUG logs all messages. WARNING logs the fewest number of
messages.
Polycom recommends leaving this setting at the default value of DEBUG.
When enabled, the Log Level feature performs the same functions for both remote and
local logging.
Enable Remote
Logging
Specifies whether remote logging is enabled. Enabling this setting causes the Polycom
RealPresence Group system to send each log message to the specified server in
addition to logging it locally.
The system immediately begins forwarding its log messages when you click Save.
Remote logging encryption is supported when TLS transport is the transport protocol. If
you are using UDP or TCP transport, Polycom recommends remote logging only on
secure, local networks.
Remote Log Server
Address
Specifies the server address and port.
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