Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities
Polycom, Inc. 153
Status
Diagnostics
Diagnostic Screen Description
Active Alerts Displays the status of any device or service listed within the Status screens that has a
current status indicator of red. Alerts are listed in the order they occurred.
Call Control Displays the status of the Auto-Answer Point-to-Point Video and Meeting Password
settings.
Audio Displays the connection status of audio devices such as the microphones, SoundStation IP,
and SoundStructure.
EagleEye Director Displays the connection status of the EagleEye
TM
Director, if one is connected. If the
camera system is not connected or is not selected as the current camera source, this
choice is not visible on the screen.
LAN Displays the connection status of the IP Network.
Servers • Always displays the Gatekeeper and SIP Registrar Server.
• Displays the active Global Directory Server, LDAP Server, or Microsoft Server.
• If enabled, displays the Provisioning Service, Calendaring Service, or Presence Service.
Log Management Displays the status of the Log Threshold setting.
When a system device or service encounters a problem, you see an alert next to the
System button on the menu.
Diagnostic Screen Description
Near End Loop Tests the internal audio encoders and decoders, the external microphones and speakers,
the internal video encoders and decoders, and the external cameras and monitors.
Monitor 1 displays the video and plays the audio that would be sent to the far site in a call.
This test is not available when you are in a call.
PING Tests whether the system can establish contact with a far-site IP address that you specify.
PING returns abbreviated Internet Control Message Protocol results. It returns H.323
information only if the far site is configured for H.323. It returns SIP information only if the
far site is configured for SIP.
If the test is successful, the Polycom RealPresence Group system displays a message
Trace Route Tests the routing path between the local system and the IP address entered.
If the test is successful, the Polycom RealPresence Group system lists the hops between
the system and the IP address you entered.
Color Bars Tests the color settings of your monitor for optimum picture quality.
If the color bars generated during the test are not clear, or the colors do not look correct,
the monitor needs to be adjusted.
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