Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls
Polycom, Inc. 90
3 To save your changes, click Save.
Setting the Call Answering Mode
To set the call answering mode:
1 In the web interface, go to Admin Settings > General Settings > System Settings > Call
Settings.
2 Select Auto Answer Point-to-Point Video to set the answer mode for calls with one site, or select
Auto Answer Multipoint Video to set the mode for calls with two or more other sites, and then
select one of the following:
Yes – Answers calls automatically.
No – Enables you to answer calls manually.
Do Not Disturb – disables incoming calls from being processed.
Enabling Flashing Incoming Call Alerts
For hearing-impaired users, an attention-getting message displays when an incoming call is received by a
RealPresence Group system. When a call is received, the system displays a message asking if the user
wants to answer the call.
For greater visibility, you can have the message text flash between white and yellow. Flashing text is off by
default. The incoming call alert settings persists after powering the system off and on.
To turn on flashing:
1 In the web interface, select Admin Settings > General Settings > System Settings > Call
Settings.
2 Select the Enable Flashing Incoming Call Notification checkbox.
To turn off flashing:
1 In the web interface, select Admin Settings > General Settings > System Settings > Call
Settings.
2 Select the Enable Flashing Incoming Call Notification checkbox.
Configuring Multipoint Calling
You can use your Polycom RealPresence Group system to participate in multipoint conferences. Multipoint
conferences include multiple video sites and can also include H.323 audio-only or SIP audio-only sites. All
H.323 audio-only and SIP audio-only connections count toward the number of sites in a call. Multipoint calls
If a RealPresence Group system is paired with a Polycom Touch Control and is configured with
Admin Settings > General Settings > System Settings > Call Settings > Auto Answer
Point-to-Point set to Yes, users do not see the flashing message on the RealPresence Group
system or on the Touch Control screen. The call is answered automatically and users interact with
the call on the Touch Control screen.
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