Administrator’s Guide for the Polycom RealPresence Group Series Managing the System Remotely
Polycom, Inc. 149
4 Select Save or Update. The system tries to register with the Polycom CMA or RealPresence
Resource Manager system using NTLM authentication.
To disable a provisioning service:
1 In the web interface, go to Admin Settings > Servers > Provisioning Service.
2 Disable the Enable Provisioning setting.
Setting Up Multitiered Directory Navigation
You can use the RealPresence Resource Manager to navigate the RealPresence Group system directories
or contacts. Contacts are displayed in a hierarchical format, where you can select the top directory and
search for contacts within each level of the directory hierarchy.
This feature is supported using a RealPresence Resource Manager server (LDAP) and does not include
standalone LDAP servers or other global directory servers.
The following limitations apply to this feature:
● You can use RealPresence Resource Manager 7.1 and higher only.
● You can search and navigate up to three directory levels.
● You cannot use Polycom Touch Control to navigate the RealPresence Group system LDAP
directories.
● This feature is supported on dynamically-managed RealPresence Group systems only.
To use multitiered directory navigation, you must configure the following web interface settings:
● Go to Admin Settings > Servers > Directory Servers and make selections for each setting. For
more information about these settings, refer to the Setting Up a Directory Server on page 142.
● Go to Admin Settings > Servers > Provisioning Service and enable provisioning. For more
information about these settings, refer to Enabling or Disabling the Provisioning Service on page 148.
Setting Description
Server Type Specifies the type of provisioning server. Select CMA or DMS.
Domain Name Specifies the domain for registering to the provisioning service.
User Name Specifies the endpoint’s user name for registering to the provisioning service.
Password Specifies the password that registers the system to the provisioning service.
Server Address Specifies the address of the system running the provisioning service.
If automatic provisioning is enabled but the system does not register successfully with the
provisioning service, you might need to change the Domain, User Name, Password, or Server
Address used for registration. For example, users might be required to periodically reset passwords
used to log into the network from a computer. If such a network password is also used as the
provisioning service password, you must update it on the Polycom RealPresence Group system, too.
To avoid unintentionally locking a user out of network access in this case, RealPresence Group
systems do not automatically retry registration until you update the settings and register manually on
the Provisioning Service page.
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