Problem Solving
Xerox 4112/4127 Copier/Printer 12-33
User Guide
021-750
021-751
021-770
021-771
021-772
m Cause: During an inspection or maintenance request a transmission
error occurred and our Customer Support Center could not be
contacted.
Remedy: Check that the phone lines are connected and try sending
an inspection or maintenance request again after a short time.
If the error persists, contact the Customer Support Center.
024-746 m Cause: A feature (one of paper size, tray, output tray, or 2 sided
printing) that is incompatible with the specified paper quality has
been specified.
Remedy: Check the print data.
024-747 m Cause: An illegal print parameter combination was set. For example,
a non-standard size was specified and
Tray Selection was set to Auto.
Remedy: Check the print data. In the above case, select Tray 5
(Bypass).
024-931 mm Cause: The Staple Waste Container is full or near full.
Remedy: Remove the Staple Waste Container and reinstall a new
one.
024-932 mm Cause: The Staple Waste Container is not attached.
Remedy: Check that the Staple Waste Container is installed in the
finisher and inserted correctly.
024-956 mm Cause: Tray 7 is empty/out of paper.
Remedy: Add paper to Tray 7.
024-957 mm Cause: Inserter trays are empty/out of paper.
Remedy: Add paper to the paper trays of the inserter.
024-974 mm Cause: Designated paper size and the size of paper in the tray
differs when feeding paper from the inserter.
Remedy: Reset the paper or cancel the job.
024-976 mm Cause: Finisher staple status is NG.
Remedy: Check staples and reset correctly.
024-977 mm Cause: Finisher staple feeding is not ready.
Remedy: Check staples and reset correctly.
024-978 mm Cause: Booklet Finisher staple operation is not ready.
Remedy: Check staples and reset correctly.
024-979 mm Cause: The staple cartridge is empty.
Remedy: Check staples. Follow procedures to remove and replace
staple cartridge.
024-980 mm Cause: The finisher stacker tray is full.
Remedy: Remove all paper from the stacker tray.
024-981 mm Cause: The finisher top tray is full.
Remedy: Remove all paper from the finisher top tray.
024-982 mm
Cause: The finisher stacker tray lower safety warning is on.
Remedy: Remove all paper from the stacker tray and remove any
other obstructions.
024-983 mm Cause: The finisher booklet tray is full.
Remedy: Remove all paper from the booklet tray.
Error Code
Category
Cause and Remedy
C P S
M
O