Xerox ColorQube 9301

February 2013
2-576
ColorQube® 9303 Family
OF 4b
Status Indicator RAPs
A Fax service error
has occurred. Power
off then on
03-550-00 Fax card is unavailable Switch the machine off then on,
GP 14. If the problem persists,
perform the 20-331-00, 20-338-
00, 20-339-00, 20-341-00, 20-
345-00 Fax Network Line 1
Fault RAP
A Fax service error
has occurred. Power
off then on
03-551-00 Fax service is unavailable Switch the machine off then on,
GP 14. If the problem persists,
perform the 20-331-00, 20-338-
00, 20-339-00, 20-341-00, 20-
345-00 Fax Network Line 1
Fault RAP
A Fax service error
has occurred. Power
off then on
03-547-00 Basic Fax card is not
detected or confirmed
Switch the machine off then on,
GP 14. If the problem persists,
perform the 20-331-00, 20-338-
00, 20-339-00, 20-341-00, 20-
345-00 Fax Network Line 1
Fault RAP
Accounting out of
memory. Notify your
system administrator
16-551-00 Network controller -
accounting log is full or a
hard disk full state exists
Accounting administrator
needs to retrieve accounting
data log from the system
Additional memory is
required to support
scan to file. Notify
your system adminis
-
trator
16-553-00 Network controller - not
enough physical memory
is configured on the plat
-
form to support scan to
file
Switch the machine off then on,
GP 14. Hardware must be
added or replaced
All incomplete jobs
have been deleted
19-514-00 A video job integrity fault
has been detected
Video job integrity error; one or
more jobs were deleted. No
user intervention is required;
the system has recovered.
Printing and other machine ser
-
vices can continue. If the prob-
lem persists, perform the 19-
409-00 Job Integrity Failure
RAP
All incomplete jobs
have been deleted
22-503-04 System error. Jobs have
been lost and must be re-
submitted
No user intervention is
required. Machine is tempo
-
rarily unavailable
All main stacker trays
unavailable. Power off
then on and notify
system administrator
12-945-00 All stacker trays have
degraded capability,
except the booklet maker
tray
Check for obstructions in the
buffer, stacker and top tray
areas. Switch the machine off
then on, GP 14. Check the cur
-
rent fault codes list for faults in
the buffer, stacker and top tray
areas and perform the appro
-
priate RAP.
Table 1 Status messages - to F
UI Message
Status
Code Reason for Message Reference / Action
All output trays are
unavailable. Check for
obstructions in the fin
-
isher
12-909-00 This status is raised
based upon the report
capabilities from the fin
-
isher
Clear any obstructions or paper
jam. Switch the machine off
then on, GP 14. If the problem
persists, perform the 12-462-
00-110 RAP for LCSS
Auto configuration is
disabled
22-506-17 The machine is in a non
customer mode.
Enter customer mode
Enter dC131 Read/Write and
check that NVM ID 425-001 =
0, 425-003 = 0 and 616-14 = 4
Auto paper select is
not available
22-512-04 All trays are direct select
only
System administrator interven-
tion is required to enable at
least one tray for auto select.
Printing and copying can con
-
tinue without auto select, other
machine services are unaf
-
fected
Autonet functions are
not available. Notify
your System Adminis
-
trator
16-508-00 Autonet is not available. Switch the machine off then on,
GP 14. If the problem persists,
perform the 16-780-00 to 16-
789-47 Other Network Faults 3
RAP. Printing can continue if
other network protocols are
used
Black Ink is empty.
Load Xerox Col
-
orQube Black Ink
93-500-00 IME black ink is empty Load more black solid ink.
Copying and printing are not
available. Check the ink low
sensor and harness. Refer to
WD 9.18
Black ink stick is
jammed. Call for
assistance
93-501-00 The ink stick loaded sen-
sor is actuated. The ink
stick transport motor has
operated. The ink stick is
not detected by the ink
out sensor.
Clear the ink loader jam. Copy-
ing and printing are not avail-
able
Black ink stick jam.
Add black ink to aid
jam recovery
93-925-00 Black ink stick jam Black ink stick jam detected.
Load a black ink stick to aid
jam recovery. Copying and
printing are not available
Booklet maker staple
cartridge is empty
12-643-00 Booklet maker staples
are empty
The booklet maker staple car-
tridge is empty. Follow the
instructions at the printer to
load a new staple cartridge, PL
12.185 Item 8. Printing can
continue, but stapled booklet
making is unavailable
Table 1 Status messages - to F
UI Message
Status
Code Reason for Message Reference / Action