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Cisco D9865 Satellite Receiver Software Version 2.20 Installation and Configuration Guide
OL-31085-01
Chapter 6 Service and Maintenance
Troubleshooting
No picture or sound The following are the possible
causes:
• You have not turned your
receiver on or the receiver is not
properly connected to the AC
power.
• Your antenna, video and/or
audio cables may be faulty or
not properly connected.
The following are the possible
solutions:
• Possible station trouble. The
signal source for one or more
channels is temporarily affected
by transmission problems or due
to a temporary solar disturbance.
Press the Display button on the
receiver front panel or remote
control.
• Check that the receiver is
properly connected to the AC
power.
• Check the connections to the
satellite antenna LNB, television
antenna, and all video and audio
cables.
• Check another channel to
compare signal reception.
No sound The following are the possible
causes:
• The sound has been muted.
• Audio cable may be faulty or
not properly connected.
• Possible station trouble. The
signal source for one or more
channels is temporarily affected
by transmission problems or
due to a temporary solar
disturbance.
• Digital Audio setting is not
configured properly.
The following are the possible
solutions:
• Same as above.
• Check that the volume is not
muted by pressing the VOL+ or
VOL- button on the remote
control.
• Check another channel to
compare signal reception.
• Check the Digital Audio setting
in the Audio Setup screen. For
example, if it is set to Dolby
Digital, ensure that your system
supports compressed audio.
Poor picture Same as above. Check another channel to compare
signal reception.
Problem Cause Remedy
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