Cisco D9865 Installation And Configuration Guide

6-13
Cisco D9865 Satellite Receiver Software Version 2.20 Installation and Configuration Guide
OL-31085-01
Chapter 6 Service and Maintenance
Troubleshooting
Troubleshooting
If you experience any problems operating your satellite receiver, the following table may help you
resolve your problem.
Problem Cause Remedy
Blank screen (TV
switched on)
Normal operation if receiver is not
on (power switch on back panel).
Press the Display button on the
receiver front panel or remote control.
Scrambled channel (not
decoded)
Subscriber services may not be
authorized for the channel.
Check that your subscriber services
are currently authorized (contact your
service provider).
Cannot access a
password protected
on-screen option
You have entered an incorrect
password or the password has been
changed.
Check that you are using the correct
password. If the password is lost or
unavailable, contact your local service
provider.
Remote Control not
operating properly
The remote control may be
defective, or the batteries are
incorrectly installed, or require
replacement.
Replace or correctly install the remote
control batteries.
Program Not
Authorized message is
displayed
Subscriber services are not
authorized for selected channel.
Check that your subscriber services
are authorized by viewing signal
status on the Dish Setup menu (or
contact your service provider).
Authorization Key Not
Received message is
displayed
Subscriber services are not
authorized due to authorization key
not being received.
Same as above.
No signal Installation or signal problem. Check connections to receiver, dish
alignment and/or tuning setup.
Blank (black) screen is
displayed after exiting
to video from menus
Channel 0 is displayed after exiting
to video following changes made to
the current receiver setup.
Press CH+ or CH- on remote control
to display channels.
Poor reception The following are the possible
causes:
• Receiver is not properly set up
or connected to receive satellite
signal.
• Possible station trouble. Signal
source for one or more (or all)
channels is temporarily affected
by technical transmission
problems or a temporary solar
disturbance.
• Satellite dish may not be
properly installed or is not
accurately aimed at satellite
signal.
The following are the possible
solutions:
• Check the connections to and
from satellite antenna LNB,
television antenna, and all video
and audio cables (see <Quick
Setup Instructions, page 1-2>).
• Check another channel to
compare signal reception.
• Check that a maximum Signal
Level is achieved or displayed
when aligning the dish.

Cisco D9865 Specifications

General

Brand	Cisco
Model	D9865
Category	Receiver
Language	English