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Matrix 300N
Chapter 10
Troubleshooting
General Guidelines
• When wiring the device, pay careful attention to the signal name (acronym)
on the CBX100/500 spring clamp connectors (
Chapter 4). If you are con-
necting directly to the Matrix 300N M12 17-pin connector, pay attention to
the pin number of the signals (
Appendix 12).
• If you need information about a certain reader parameter you can refer to
the DL.CODE help on line. Connect the device and click on the link to the
parameter you are interested in.
• If you are unable to fix the problem and are going to contact your local Dat-
alogic office or Datalogic Partner or ARC, we suggest providing (if possible):
Application Program version, Parameter Configuration file, Serial Number
and Order Number of your reader.
You can get most of this information
while DL.CODE is connected to the reader.
Troubleshooting Guide
Problem Suggestion
DL.CODE Installation:
Autorun or Start.hta
doesn’t run
Check Windows settings to see if Autorun is disabled.
Associate the file type .hta with the Microsoft HTML Applica-
tion host mshta.exe in Windows\System32.
Power ON:
the “POWER” LED is
not lit.
Is power connected?
If using a power adapter (like PG6000), is it connected to wall
outlet?
If using rail power, does rail have power?
If using CBX, does it have power (check switch and LED)?
Check if you are referring to the M12 17-pin connector or to the
CBX spring clamp connectors.
Measure Voltage either at pin 1 and pin 2 (for 17-pin connector)
or at spring clamp Vdc and GND (for CBX).
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