Troubleshooting
212
Matrix 300N
Reading:
the reader always
transmits the
No
Read Message
Run the Rapid Configuration procedure in Chapter 1.
Position the reader as described in "Mounting And Position-
ing Matrix 300N" on page 57 and through DL.CODE:
Tune the Acquisition Delay on Trigger if the moving code is
out of the reader field of view;
Set the Continuous Operating Mode if no external trigger
source is available;
Tune the Image Settings to improve the code image quality;
Check the parameter settings in the Advanced Setup step:
2D
Codes, 1D Codes, and Postal Codes;
View the full resolution code image to check the printing or
marking quality.
Communication:
reader is not trans-
mitting anything to
the host.
Is the serial cable wiring correct?
If using CBX, be sure the RS422 termination switch is OFF.
Are the host serial port settings the same as the reader serial
port settings?
In DL.CODE Device menu > Settings > Settings > LED Configura-
tion, the COM LED Function can be configured to indicate Main
Serial Port TX or Main Serial Port RX.
Communication:
data transferred to
the host are incorrect,
corrupted or incom
-
plete.
Are the host serial port settings the same as the reader serial
port settings?
In the DL.CODE Data Formatting step check the settings of
Header and Terminator String parameters.
In the DL.CODE Data Formatting step, check the various Mes-
sage Field parameter settings.
Configuration:
cannot access envi-
ronment parameters
in DL.CODE
(Device>Settings>Set
-
tings menu item is
grey)
Are you using the Installer - Expert User level? If not, change it
in the Options>Change User menu.
How do I obtain my
reader Serial Number?
The reader Serial Number consists of 9 characters: one letter, 2
numbers, another letter followed by 5 numbers.
The reader Serial Number is printed on a label that is affixed to
the case or connector block of the reader.
The Serial Number is also visible from the DL.CODE Device List
Area.
How do I obtain my
reader Order Number?
The reader Order Number consists of 9 numbers.
The reader Order Number can be obtained by comparing the
Device Model (in DL.CODE Device Menu > Settings > Settings >
About Device) with the product models page on the Datalogic
website.
Troubleshooting Guide
Problem Suggestion
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